Order Cancellation Policy

• You can cancel your order free of charge at any time before it is dispatched.
• Contact us as soon as possible with your order number and we will confirm the cancellation by email.
• We will refund the full amount you paid, including any delivery charge.

Once an order has left us, we cannot stop it in transit. You can still change your mind: either refuse the delivery or accept it and return it free of charge within 90 days, under our Returns & Refunds Policy.

Under the Consumer Contracts Regulations 2013, you have the right to cancel an online order within 14 days of receiving the goods, without giving a reason. Our free 90-day returns period gives you longer than this, and does not affect your statutory rights.

Contact us by phone or through our contact page, and include:

• Your full name
• Your order number
• The reason for cancelling (optional)

• Refunds go back to the payment method you used at checkout.
• If you cancel before dispatch, we refund you within 14 days of your cancellation.
• If you return an item after delivery, we refund you within 14 days of receiving it back.
• Your bank or card provider may take a few extra working days to show the refund in your account.

Occasionally we may have to cancel an order, for example if an item is out of stock, there is an obvious pricing error, or we cannot deliver to your address. If this happens we will tell you straight away and refund everything you paid. See our Billing Policy for details.