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Frequently asked questions
Do you deliver across the UK?
Yes, we deliver to addresses in the United Kingdom. Standard delivery is currently free, and the options available for your address are shown at checkout before you pay. We do not currently deliver outside the UK.
How long will delivery take?
Orders are delivered within 3–5 working days (Monday to Friday, excluding UK bank holidays). We email you when your order is confirmed and again when it is dispatched. If you need something by a particular date, please contact us before ordering and we will confirm what is possible.
Can I return something if I change my mind?
Yes. You can return an item for any reason within 90 days of receiving it, and returns are free: we cover the cost of sending it back. This is in addition to your statutory rights. Please see our returns page for how to start a return.
What happens if my product is faulty?
Every product comes with a 3-year Mowzaro warranty against faults in materials and manufacture, starting on the day it is delivered. Contact us with your order number and photos of the problem and we will repair or replace it, or refund you, and collect it free of charge. This is in addition to your rights under the Consumer Rights Act 2015.
Do products arrive assembled?
It depends on the product. Garden buildings, play sets and some machinery arrive flat-packed or part-assembled. Check the product description, or contact us if you are unsure.
How do I choose the right product?
For garden buildings and play sets, measure the space and allow room around the structure for assembly, access and safe play. For mowers, start with the size of your lawn, then think about slopes and storage. You are welcome to call us for advice before you buy.
How can I contact you?
Call us on +44 7480 285930, email contact@mowzaro.co.uk or send a message through our contact page and we will get back to you.
When will my order be processed?
We start processing your order once payment has been approved. You will receive an email to confirm your order, and another when it has been dispatched.
How can I track my order?
When your order is dispatched we email you the delivery details, including tracking information where the carrier provides it. Tracking can take up to 48 hours to become active.
I entered the wrong delivery address. What should I do?
Contact us as soon as possible. If your order has not been dispatched we will update the address. Once it has left us, we may not be able to change it.
Can I cancel my order?
Yes. You can cancel free of charge at any time before your order is dispatched, and we refund everything you paid. After dispatch you can return the item free of charge within 90 days. See our Order Cancellation Policy for details.
What if my order arrives damaged or the wrong item is delivered?
Please contact us with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, and collect the item at no cost to you.
What payment methods do you accept?
The payment methods available for your order are shown at checkout. All prices are in pounds sterling (GBP), and the total you see at checkout, including any delivery charge, is the amount you pay.
Is my payment information secure?
Yes. Payments are handled by a third-party payment provider over an encrypted connection. We never see or store your full card details.
How will I know my order was successful?
You will receive an order confirmation email shortly after placing your order. If you cannot find it, check your spam or junk folder, or contact us and we will confirm it for you.
Do you offer trade or bulk prices?
Yes, we welcome enquiries from UK businesses. Please see our Trade & Wholesale Policy, then contact us with the products and quantities you need for a written quote.
Still have a question?
Call +44 7480 285930, email contact@mowzaro.co.uk or contact us. See also delivery and returns.