Returns & Refunds Policy

You can return an item for any reason within 90 days of receiving it. If your order arrives in several deliveries, the 90 days start from the day you receive the last item. Please contact us within this period to start your return. Returns are free: we cover the cost of sending the item back.

Our 90-day returns period is in addition to your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013, and does not affect your statutory rights.

To receive a full refund:

• Return the item with all parts, accessories, manuals and fixings
• Use the original packaging where possible, so the item is protected in transit
• Include your order number or proof of purchase

You may handle an item as you would in a shop to check it. If it has been used beyond that (for example, a mower that has been run, or a garden building that has been assembled), we may reduce the refund to reflect the loss in value, as the law allows.

1. Contact us first with your order number and the item you want to return. If the item is damaged, faulty or incorrect, please include clear photos and a short description.
2. Wait for our instructions. We will confirm the return and tell you where to send the item. Please do not send anything back before we reply, as large and heavy items need to be arranged in advance.
3. Send the item back using a tracked and insured service, and keep the tracking number until your refund has been processed.

Returns are free. We cover the cost of sending the item back to us, whether you changed your mind or the item is faulty, damaged or not what you ordered. For large or heavy items that cannot go by standard post, we will arrange a collection at no cost to you. Please contact us first so we can send you the return details.

• We refund the price of the item and the standard delivery charge you originally paid.
• Refunds are made within 14 days of us receiving the item back, or of you showing proof that you sent it, whichever is sooner.
• Refunds go back to the original payment method. Your bank or card provider may take a few extra days to show the money in your account.
• We do not charge restocking fees.

Please check your delivery as soon as it arrives and let us know about any damage, missing parts or incorrect items as quickly as possible, with photos where you can.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you can reject it for a full refund within 30 days of delivery. After that, we will offer a repair or replacement, and a refund if that is not possible. Your statutory rights are not affected by this policy.

If you need to cancel, contact us as soon as possible. If your order has not yet been dispatched we will cancel it and refund you in full. If it has already been dispatched, you can return it using the process above.

Call us on +44 7480 285930 or send us a message. For delivery questions, see our Delivery Policy.