Delivery Policy

We deliver to addresses in the United Kingdom. We do not currently ship outside the UK.

If we are unable to deliver a particular item to your address, we will contact you before dispatch and give you a full refund if you wish.

Standard UK delivery is currently free. The delivery options for your address and their cost are always shown at checkout before you pay. Nothing is added after checkout.

Orders are delivered within 3–5 working days of your order being confirmed. Working days are Monday to Friday, excluding UK bank holidays.

After you order, we will email you to confirm your order, and again when it has been dispatched. If you need an item by a particular date, please contact us before ordering and we will tell you honestly whether it is possible.

• When your order is dispatched we will send you the carrier details and tracking information, where the carrier provides it.
• Tracking can take up to 48 hours to update after dispatch.
• If tracking has not updated after that, please contact us and we will look into it.

• Large items are usually delivered to the kerbside or the nearest accessible point. They are not normally carried into your home or garden.
• Please make sure there is clear access and someone available to receive the delivery.
• Tell us about narrow lanes, steep drives or other access restrictions when you order, so the right vehicle can be booked.
• Garden buildings and play sets arrive flat-packed for self-assembly unless the product page says otherwise.

Deliveries can occasionally be delayed by weather, carrier problems, bank holidays or incorrect address details. If your order is delayed we will keep you informed. If we cannot deliver within 30 days of your order (or any later date we agreed), you can cancel for a full refund.

Please check your delivery address carefully at checkout. If you spot a mistake, contact us straight away. Once an order has been dispatched we may not be able to change the address.

Please check your delivery when it arrives. If packaging is visibly damaged, note this with the driver where possible. Report any damage or missing items to us as soon as you can, with photos and your order number.

The goods remain our responsibility until they are delivered to you, so we will arrange a replacement or refund for anything lost or damaged in transit. See our Returns & Refunds Policy for details.