Trade & Wholesale Policy

We welcome enquiries from UK businesses buying for resale or for their own use, including:

• Garden centres and independent retailers, with or without an online shop
• Online retailers with an established customer base
• Landscapers, gardeners, schools, nurseries and property managers buying in quantity

Reselling our products on third-party marketplaces such as eBay or Amazon is only allowed with our written agreement.

Please contact us with your business name, address, website (if you have one) and the products and quantities you are interested in. We review every application and will reply with a decision.

We may decline an application, or close a trade account, if our trade terms are not followed.

• Trade and bulk prices are given by written quote, in pounds sterling (GBP).
• Quotes are valid for the period stated on them, and depend on stock being available.
• Discount codes for retail customers cannot be used on trade orders.

• An invoice is issued for every trade order.
• Payment in full is required before an order is dispatched, unless we have agreed other terms with you in writing.

We deliver trade orders to addresses in the United Kingdom. Delivery costs and estimated delivery times for large or multi-item orders are confirmed on your quote before you pay.

For standard delivery information, see our Delivery Policy.

Please check your delivery when it arrives. If anything is damaged, missing or incorrect:

• Tell us within 5 working days of delivery
• Include your order number and clear photos of the item and packaging

We will arrange a replacement, repair or refund as quickly as possible.

Our free 90-day returns for retail customers do not apply to trade orders. Trade returns of unwanted stock are considered case by case and must be agreed with us in writing before anything is sent back. Items must be unused, in their original condition and packaging.

Faulty items are always covered, as set out in our Warranty & Replacement page.

To apply for a trade account or ask for a quote: